I've discussed the sucky Verizon cell service in HP at high levels in Verizon Wireless on more than one occasion over years (I've had Verizon service since 1991). They consistently deny that there is any weakness in signal in HP. Duhhhhh. My personal belief is that they don't want to spend the large amount of money it takes to locate a tower in a city environment to serve an area that largely includes neighborhoods (East Liberty, Homewood-Brushton, for example) where cell phone usage is not as saturated as others (Shady Side, Oakland, Squirrel Hill, for example). I might add that I live at the very pinnacle of HP, so geography has nothing to do with this poor coverage. Hey, I have great ADSL service though - so I guess Verizon considers it a trade-off. Frankly, as between the two I can do without cell service where I have a land-line and good ADSL.