This upscale printer is yours free if you would like to take a shot at solving it's printer error. Below is a description of the issue and the HP case number for additional assistance. please email if interested Barb Type of Printer: Printer driver version 09.84.00.1173 Software version 028.000.1315.000 Serial number CN29GBXGHM05KC Service id 23008 IK Number 932 firmware CLP1CN1452BR Model Officejet Pro 8600 N911a Error Message: "The printhead is missing, not detected, incorrectly installed, or incompatible." Resolution Attempts: The printer was turned off/on several times. The printhead was reinstalled several times. All ink cartridges were replaced with new ones. Attempts to do Printhead alignment and cleaning generates same error message. _________________________________________________________________________ HP Response Date: Thu, 1 Oct 2015 12:31:05 -0400 Your product’s warranty expired on January 2, 2014. Out of warranty products may require a fee for phone support. Your Case Number : 3020742721 When you call the HP support phone number below, please give your case number to the agent. 7 days a week, 8:00am to midnight Eastern Time (888) 747-7948
