Printer driver version
09.84.00.1173
Software version
028.000.1315.000
Serial number
CN29GBXGHM05KC
Service id
23008
IK Number
932
firmware
CLP1CN1452BR
Model
Officejet Pro 8600 N911a
"The printhead is missing, not detected, incorrectly installed, or incompatible."
Resolution Attempts:The printer was turned off/on several times.
The printhead was reinstalled several times.
All ink cartridges were replaced with new ones.
Attempts to do Printhead alignment and cleaning generates same error message.
Date: Thu, 1 Oct 2015 12:31:05 -0400
Your product’s warranty expired on January 2, 2014.Out of warranty products may require a fee for phone support. Your Case Number : 3020742721 When you call the HP support phone number below, please give your case number to the agent. 7 days a week, 8:00am to midnight Eastern Time (888) 747-7948