Thanks to everyone for your feedback about your Fios TV experiences! Here
are the responses.
1. HI Olga, We have the Verizon package and have no complaints. We
switched from Dish and didn’t regret it.
2.We've had Verizon FIOS for TV/Internet/phone since November
and we've been really pleased. Let me know what questions you
may have
3. Generally very good and quite cheap compared to Comcast if you are
getting internet too. Internet is much faster. Customer service is TERRIBLE
compared to Comcast (which is 24/7). I’ve had some annoying problems with
some of the HD channels where sometimes (rarely) the image will just get
totally scrambled and not watchable. This is really annoying if you are
using a DVR and therefore don’t have the option to switch to the non-HD
channel and end up losing some shows.
4. Yes. I have all 3 and quality is excellent for all 3.
TV is much better than direct tv. Visual quality is an obvious step up even
for non HD channels
and the HD is stunning.
Phone is also noticably better in audio quality from old copper, and the
internet connection is 10x fater than DSL.
5. I had the FIOS internet and phone for about a year and half. It wasn’t
bad. I lost service three time during that time, once they had to come out
and replace the box they installed, the other two times support took care of
it remotely. When I went to get the whole bundle, they had a lot of hidden
costs, converter boxes extra 10 a month, dvr extra 10 a month and something
else so I went with the Comcast bundle which was a lot cheaper and I have
been satisfied with it, but it too has gone out a couple of times. I hope
that helps.
6. We are Verizon FIOS subscribers – phone, TV, and Internet. I think the
bundle is a good deal from a cost standpoint. The technology works fine.
7. may be terribly old-fashioned, but I decided against fios because I
don't want a system where if the electricity goes, so does my phone. I know
they give you some kind of generator that keeps the phone running for a good
while longer. But I still don't like the idea that everything is tied
together so if one thing goes, everything else will too even if only
eventually.
8. I have FIOS at home and Comcast in the store. FIOS HD has a better
picture I think. My cost for phone,internet, and TV is 190.00 a month with 3
HD boxes and 1 regular box. Never had a problem in 3+ years. I would
recommend FIOS. Any questions, let me know.
9. We have FIOS for TV, Internet, and phone. We probably wouldn't have
gotten the phone, but cell service is bad at our house and it was almost
free to add on.
The TV is good quality signal. The HD comes in. We did have to upgrade to
one of their higher packages to get BigTen Network and National Geographic
(and then got a hundred other channels as well). But besides those
exceptions, the channel selection is very good.
We have a DVR with them, and that works fairly well. The channel guide and
menu are pretty easy to navigate. My only real complaint there is that the
setbox for our secondary TV doesn't work as smoothly as the main one,
especially when navigating the menus and watching recorded shows. I
think that DishNetwork's DVR was better, but it's not a huge difference.
Internet works well... I've never had a problem with speed or reliability,
though I do periodically need to power cycle the wireless router. If you
are an average internet user, you shouldn't have a problem. A high-powered
user might want to get a different wireless router and run it to the one
they give you.
Phone works. Don't know what else to say there.
Installation was relatively easy. They run a line from the overhead lines
to your house and install a battery back-up (so that 911 always works on the
phone). That went into our basement. After that, every runs on our
existing cable lines in the house. Installers were prompt, quick, and and
professional.
10. We just converted from Comcast/Earthlink to Verizon Fios. We were very
pleased with the customer service and the technician who did the
installation. We had gotten used to being treated like trash by Comcast and
it was a pleasant surprise. The package is a little cheaper than the one
offered by Comcast and the package is better. The internet is faster than
Earthlink. It is nice to only have to deal with one provider and one monthly
bill. I hope this helps,
11. I’ve used it since FIOS came to the neighborhood over a year or so ago.
It is very reliable and I recommend it.
12. it's been working great for me
13. I could go on and on. Ill just say that I can't wait to go back to
Comcast. My internet doesn't always work. They left me without a phone for
three months because if their error. Etc. TV breaks up. I have had them
out over a dozen times. Always a new excuse and no offer to make amends.
14. I have had the bundle for about a year now and it is fine. Had Direct
TV and wanted a cheaper price. Have had no issues with any of the three
services.
15. We have the combo pack. We have had it for about 6months now. We have
been happy with it. Everything works. The workers were nice that set it up
for us. We hardly use the phone but got it bc our AT&T cell phone service is
so bad in the house.
We have not lost any channels. The bill has been an issue sometimes. They
overcharged us once so we called and now we have $5 off our bill every month
for 2 years they have good promotions when you sign up. Make sure to ask
about all of them and then call afterwards to make sure you got them all.
16. We have used fios for tv, internet, and phone for a couple of years. The
service is very reliable and the picture quality is better than comcast.
17. Have FIOS for phone, Internet and TV. Love it. Absolutely no issues.
18. we have it. the internet service is fine. the support is abysmal. the
tv does not have a very good on demand selection, and it appears that direct
tv has more free previews. the phone is fine.
19. Not happy with fios. Get pixelating at times. Also dvr has failed me on
three games i thought i taped. They turned out with the pixelating thing
too; totally unwatchable. And the hd seems to fail any time i try to view an
on demand program. I wasn't real happy with comcast months ago; won't be
renewing with fios.
20. It is definitely cheaper than comcast or dish. We have had verizon fios
after having had comcast. It was better than comcast.
We are now resubscribing to verizon with a lower speed internet connection
for $59.99.
Verizon also had an unlimited international calling plan for 20$ per
month.
21. We made the switch from Comcast to FIOS for cable -- bundling TV, phone
and Internet -- and have never regretted it. The bundled cost is much less
expensive. Best of all, I can remember only ONE network outage.
22. When we first moved in last year FIOS was not available. However, now
that we have been connected it is awesome. If you have an HD TV you will
really see the difference. Of course the ability to record programs is also
a plus. Internet? Really fast. So we are happy we waited
23. Generally very good and quite cheap compared to Comcast if you are
getting internet too. Internet is much faster. Customer service is TERRIBLE
compared to Comcast (which is 24/7). I’ve had some annoying problems with
some of the HD channels where sometimes (rarely) the image will just get
totally scrambled and not watchable. This is really annoying if you are
using a DVR and therefore don’t have the option to switch to the non-HD
channel and end up losing some shows.
24. I have had it for a year and I don't have any problems. I like it.
25. I HATE FIOS. We've had outages, bill screwups spending hours with
customer service to help them figure out their mistake, ummmm the picture
quality is often jacked up on the guide, and we've had (and multiple others
have had) problems where you find that you're not actually getting the fast
speed you're paying for. As soon as our contract is up (1 year from now),
I'm switching back to Comcast.
26. Anyway, about FiOS - my husband and I have had it for abt 3 years now.
(We live in Forest Hills but are trying like mad to move into the city)
After having Comcast for the first 5 years we lived here and hating just
about every minute of it, we switched as soon as we could. We have had
almost no problems with it since we switched and the few problems we did
have were resolved quickly and professionally, unlike with Comcast. We've
got the bundle, and I honestly don't use the phone part of the bundle. When
we do use the phone, it's mostly for long distance calls. The internet is
probably the most used service in our house. My husband works from home and
telecommutes so he's on for a minimum of 8 hrs during the day, then when I
get home from work, I'm on for another 2 hrs or so for graduate school.
Again, little to no problems with the internet connection. We have had at
different points 3-4 computers connected to the internet at the same time
and have seen no slowing down of the speed. We use an Apple AirPort to
connect, so I can't speak for anything else.
27. I was just sending you this email to let you know a little bit about
fios tv, internet, and phone service. I currently have all 3 as a package. I
used to have comcast but I had a very bad experience with there customer
service center so I got rid of them and chose fios. It has been the best
choice evre! they are very polite and helpful when you call the customer
service and whats even better is the service. The tv channels are great I
have yet to have any interuptions and when I just had the basic tv package
even that had many great channels. The cable is great it works verry well.
We have the wireless internet so we can take the laptop anywhere in the
house and we have great servivce. Thje phone is also nice due to fact that
it is chep. we looked at if we got rid of the house phone we would only save
% bucks a month so we figure why not pay 5 extrs bucks for a home phone. I
wolud recomend this package to anyone it really is great
28. This is my experience with Fios, which we've had for about eight months
(TV and internet, no phone). As long as everything keeps working, it's quite
good. The TV gets a good picture and a decent number of channels. We have
the DVR, which isn't always perfect (if a show is paused it will sometimes
jump back into live TV, which is very annoying when you're trying to record
a football game during dinner). The guide is a little obnoxious,
particularly because you can't set it to only show the channels you get. But
overall the TV service is fairly good for the price.
The Internet is also quite good...it's extremely fast and doesn't go out
very often. But when the Internet or TV goes out (which has happened to us a
couple times) or you need anything else, you have to deal with Verizon's
customer service department. And to put it bluntly, they are a nightmare.
They send you through a ridiculous maze of automated menus that you can't
avoid, they leave you on hold for an extremely long time, and every single
time I've talked to them I've wound up with the wrong person, who then puts
me on hold as he or she transfers me again, then I end up on hold with the
new department. Sometimes the whole process is repeated as the first person
either transfers you to another wrong department or somehow puts you back at
the beginning of the automated menus. Once you finally get through to a real
person, they're usually pretty knowledgeable and can generally fix the
problem. But I don't think I've ever spent less than half an hour on the
phone with them, and I've spent up to two hours. So it's a good service at a
good price as long as stuff keeps working. But be prepared for an absolutely
horrendous customer service experience if you ever need help.
29. I have had FiOS for TV, phone and Internet for 8 months. The TV service
is excellent. I had a lot of phone trouble initially and Verizon had to come
to my home 3 times to troubleshoot but they did figure it out and fix the
problem. I'm not wild about the phone message system - I like the
convenience of hearing the message while the caller is recording it - and
with the new system you have to call another number, put in a code, etc, to
retrieve messages. Just annoying and cumbersome.
The Internet part I can't really assess too well because I am having some
Internet trouble but I'm not sure it's Verizon's fault. Instead of the
faster service they promise, my Internet access has been slower - much
slower. Plus, a lot of disconnecting.
They also screwed up my billing - badly. But I have chosen to stay with it
because they do respond to complaints and are prompt. The service techs who
came out were competent.
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