Home Depot Pirate Tow Trucks in Pittsburgh
Dear Neighbors — copy a Letter we sent to Marty Griffin KDKAAn incident happened to my wife and me a couple of weeks ago, and a friend suggested that I let you know about it. Here are the contents of an email that I sent to Home Depot Corporate, and to Consumer Affairs. It related to Home Depot: ================================================ I escorted my wife into the Social Security office in East Liberty area of Pittsburgh, PA, and since there was no disabled parking available at the time in the Social Security lot, I parked at the extreme edge of Home Depot's parking lot. After getting my disabled wife settled in the office, I came out with the intention of purchasing window sealant and a set of Philips screwdrivers at Home Depot, my car had been towed! Apparently there is an onsite tow truck and if one does not go immediately into Home Depot, one gets towed immediately. When we approached Home Depot management, they refused to consider anything, merely saying "Have a Good Day!" I think that considering the situation, disability of wife, plainly visible disability tags on car, that at least someone would notify us. When I discussed this with a nearby police officer, he commented that this towing happens very often at this particular HD lot. I think this is a question of corporate lack of integrity coupled with secondary management which apparently doesn’t really care much about customer loyalty - We certainly will never buy one more item from this company. =========================================================== Home Depot’s Consumer Advocate (?) sent me back a “Gosh we’re sorry …”, but that was small recompense for the $250 to retrieve my car from Howard’s Towing Company. When I checked up on Howard’s, it appeared their tow trucks are like pirates – If you leave your car, they swoop down. You might want to investigate this type of pirate here in Pittsburgh. Thanks for listening -- John Snyder
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gioconda snyder